Shipping policy

Shipping & Return Policy

Last updated: 17 Jan 2026

At Elantherm, we are committed to delivering your order with care and handling any concerns fairly and transparently. This policy outlines how shipping, returns, cancellations, and refunds are managed.

Shipping Information

1. Shipping Coverage

We currently ship within India only.
All orders are fulfilled exclusively through the official Elantherm website (direct-to-consumer).

2. Order Processing

  • Orders are typically processed within 1–2 business days after successful payment

  • Orders placed on weekends or public holidays are processed on the next business day

  • During product launches or high-demand periods, processing times may be slightly extended

3. Delivery Timelines

Once dispatched, estimated delivery timelines are:

  • Metro cities: 2–4 business days

  • Non-metro / remote locations: 4–7 business days

These timelines are indicative and may vary due to courier operations or external factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, are displayed clearly at checkout

  • Any free-shipping offers will be communicated on the website

5. Order Tracking

After dispatch, you will receive tracking details via email or message to follow your order in real time.

6. Delays & Delivery Issues

Elantherm is not responsible for delays caused by:

  • Courier partner disruptions

  • Incorrect or incomplete delivery addresses

  • Force majeure events (natural disasters, strikes, etc.)

If your order experiences an unusual delay, our support team will assist you.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address or failed delivery attempts, additional reshipping charges may apply.

Returns, Refunds & Cancellations

8. Eligibility for Returns

Due to the hygienic and topical nature of Elantherm Recover:

  • Opened or used products are not eligible for return

  • Returns are accepted only if the product is unused, unopened, and in original packaging

  • Return requests must be raised within 7 days of delivery

9. Non-Returnable Situations

Returns will not be accepted if:

  • The product has been opened, used, or tampered with

  • Original packaging is missing or damaged

  • The return request is made after 7 days of delivery

  • The issue is based on personal preference (e.g., scent, texture, cooling sensation)

10. Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery, sharing:

  • Your order number

  • Clear photos or videos of the product and packaging

Once verified, we will arrange a replacement or refund, as appropriate.

11. Refund Process

  • Approved returns are inspected upon receipt

  • Refunds are processed within 7–10 business days after approval

  • Refunds are issued to the original payment method

Shipping charges (if any) are non-refundable unless the issue was due to an error on our part.

12. Order Cancellations

  • Orders can be cancelled only before dispatch

  • Once an order has been shipped, cancellation is no longer possible

To request a cancellation, contact us immediately at support@elantherm.com.

13. Exchanges

We currently do not offer direct exchanges.
If eligible, a return and refund will be processed, and a new order may be placed separately.

14. Final Decision

All shipping issues, return requests, and refunds are subject to review and approval by Elantherm.
Our decision will be final and binding.

Contact & Support

For any questions regarding shipping, returns, or refunds, please contact:

Elantherm
Email: support@elantherm.com
Location: Gurgaon, Haryana, India