Terms of service

Terms & Conditions

Last updated: 17th Jan 2026

Welcome to Elantherm. These Terms & Conditions (“Terms”) govern your access to and use of the Elantherm website and any products or services offered through it. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Elantherm

Elantherm (“we”, “our”, “us”) operates this website from Gurgaon, Haryana, India.
These Terms apply to all visitors, users, and customers of the website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into binding contracts under Indian law

3. Product Information & Disclaimer

Elantherm Recover is a cosmetic / topical recovery product intended for external use only.

  • Our products are not medicines

  • They are not intended to diagnose, treat, cure, or prevent any disease

  • Results may vary from person to person

  • Information on this website is for general informational purposes only

If you have a medical condition, are pregnant, or have sensitive skin, we recommend consulting a qualified professional before use.

Elantherm shall not be responsible for misuse of the product or use contrary to instructions.

4. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not:

  • Infringe on the rights of others

  • Restrict or inhibit anyone else’s use of the website

  • Introduce viruses, malicious code, or harmful activity

Unauthorized use of this website may result in legal action.

5. Orders & Payments

  • All orders placed through the website are subject to acceptance by Elantherm

  • We reserve the right to refuse or cancel any order at our discretion

  • Prices are listed in Indian Rupees (INR) and are subject to change without notice

  • Payment must be completed at the time of order

In case of payment failure or pricing errors, we reserve the right to cancel the order and refund any amount received.

6. Shipping & Delivery

  • Delivery timelines provided are estimates only

  • Delays may occur due to factors beyond our control

  • Customers are responsible for providing accurate shipping information

Elantherm shall not be liable for delays caused by courier partners or incorrect address details.

7. Returns, Refunds & Cancellations

Our returns and refunds are governed by our Refund & Cancellation Policy, which forms an integral part of these Terms.

Due to hygiene and safety reasons:

  • Opened or used products may not be eligible for return

  • Refunds are subject to inspection and approval

Please refer to the Refund & Cancellation Policy page for full details.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Text

  • Images

  • Designs

are the intellectual property of Elantherm and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Elantherm shall not be liable for any indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid by you for the product in question

Use of the website and products is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless Elantherm, its directors, partners, and employees from any claims, damages, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Misuse of our products

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana.

13. Contact & Grievance Information

For questions, concerns, or grievances regarding these Terms, please contact:

Elantherm
Email: [support@elantherm.com]
Location: Gurgaon, Haryana, India